Customer Service Policy
RACI Change Manager is committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed on our website are currently in stock and pricing is true and correct. Standard delivery timeframes are between 3-10 business days; in the event that an ordered item is not available or we are unable to fulfil your order we will notify you within 2 business days to arrange an agreeable alternative item, a backorder or a full refund.
Please make your choice carefully. We do not refund products downloaded should you change your mind after downloading. You can choose between a refund, exchange or credit where goods have been wrongly described, are different to the product purchased on the website.
When purchasing from RACI Change Manager your financial details are passed through the PayPal ™ secure server.
RACI Change Manager respects each individual's right to personal privacy. We will collect and use information through our Web site only in the ways disclosed in this statement. This statement applies solely to information collected at RACI Change Manager's Web site. We collect no personal information about you when you visit our Web site unless you choose to provide this information to us. Users may delete their information from our database by informing us via email.
RACI Change Manager collects information through our Web site at several points to enable us to provide a service or information to our visitors. We collect this information voluntarily through information requests. To receive our products and services personal contact information is mandatory to allow us to contact you. Other information we request is optional.
The information collected by RACI Change Manager will be used to allow us to contact you. We will not share data with third parties. We offer links to other Web sites. Please note: When you click on links to other Web sites, we encourage you to read their privacy policies. Their standards may differ from ours. If our policy on information collection or usage changes, will advise you via this web site.
Access to Information
3. ACCESS AND USE OF THE RACI CHANGE MANAGER SERVICES
You must be at least 13 years of age to use the RACI Change Manager Platform.
RACI Change Manager grant you a non-exclusive limited license to use the RACI Change Manager Platform for personal use only as set forth in these Terms.
You agree that RACI Change Manager owns and retains all rights to the RACI Change Manager Platform.
No Spam/Unsolicited Communications
No one may use the RACI Change Manager Platform to harvest information about users for the purpose of sending, or to facilitate or encourage the sending of, unsolicited bulk or other communications. You understand that we may take any technical remedies to prevent spam or unsolicited bulk or other communications from entering, utilizing, or remaining within our computer or communications networks.
In order to participate in certain RACI Change Manager Platform features, you may be notified that it is necessary to download software or other materials or agree to additional terms and conditions. Unless otherwise provided by these additional terms and conditions, they are hereby incorporated into these Terms.
We hope not to, but we may change, suspend, or discontinue — temporarily or permanently — some or all of the RACI Change Manager Services with respect to any or all users, at any time without notice. You acknowledge that RACI Change Manager may do so in RACI Change Manager’s sole discretion. You also agree that RACI Change Manager will not be liable to you for any modification, suspension, or discontinuance of the RACI Change Manager Services.
The use of the RACI Change Manager Platform is not free and the platform license fees are listed on our website, if we feel it is appropriate to change the fee structure we will notify you. You then will have an opportunity to discontinue using the RACI Change Manager Platform. You are responsible for any costs you incur to access the internet.
5. ACCOUNTS AND REGISTRATION
6. USER REVIEWS, COMMENTS, AND OTHER MATERIAL
Third Party Posts
Despite these restrictions, please be aware that some material provided by users may be objectionable, unlawful, inaccurate, or inappropriate. RACI Change Manager does not endorse any User Material, and User Material that is Posted does not reflect the opinions or policies of RACI Change Manager. We reserve the right, but have no obligation, to monitor User Material and to restrict or remove User Material that we determine, in our sole discretion, is inappropriate or for any other business reason. In no event does RACI Change Manager assume any responsibility or liability whatsoever for any User Material, and you agree to waive any legal or equitable rights or remedies you may have against RACI Change Manager with respect to such User Material. You must notifying us of any inappropriate User Material you find. please email legal@RACI Change Manager.com.au (subject line: "Inappropriate User Material").
8. LINKED WEBSITES AND ADVERTISING
Third Party Websites
RACI Change Manager, the RACI Change Manager logo, www.RACI.com. and other RACI Change Manager marks, graphics, logos, scripts, and sounds are trademarks of RACI Change Manager. None of the RACI Change Manager trademarks may be copied, downloaded, or otherwise exploited.
10. UNSOLICITED SUBMISSIONS
It is RACI Change Manager’s policy not to accept unsolicited submissions.
11. DISCLAIMER OF WARRANTIES, LIMITATION OF LIABILITY AND INDEMNITY
WHILE WE DO OUR BEST TO PROVIDE THE OPTIMAL PERFORMANCE OF THE RACI CHANGE MANAGER PLATFORM, YOU AGREE THAT USE OF THE RACI CHANGE MANAGER PLATFORM IS AT YOUR OWN RISK. THE RACI CHANGE MANAGER PLATFORM, INCLUDING THE RACI CHANGE MANAGER SITE AND THE OTHER SITES, THE CONTENT, THE VIDEO PLAYER, USER MATERIAL, AND ANY OTHER MATERIALS CONTAINED ON OR PROVIDED THROUGH THE SITES, ARE PROVIDED "AS IS" AND, TO THE FULLEST EXTENT PERMITTED BY LAW, ARE PROVIDED WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. WITHOUT LIMITING THE FOREGOING, RACI CHANGE MANAGER DOES NOT MAKE ANY WARRANTIES OF FITNESS FOR A PARTICULAR PURPOSE, MERCHANTABILITY, COMPLETENESS, AVAILABILITY, SECURITY, COMPATIBILITY OR NONINFRINGEMENT; OR THAT THE RACI CHANGE MANAGER PLATFORM WILL BE UNINTERRUPTED, FREE OF VIRUSES AND OTHER HARMFUL COMPONENTS, ACCURATE, ERROR FREE, OR RELIABLE. IN NO EVENT SHALL RACI CHANGE MANAGER OR ITS AFFILIATES, SUCCESSORS, AND ASSIGNS, AND EACH OF THEIR RESPECTIVE INVESTORS, DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, AND SUPPLIERS (COLLECTIVELY, THE " RACI CHANGE MANAGER PARTIES"), BE LIABLE FOR ANY DIRECT, INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR OTHER DAMAGES, INCLUDING LOSS OF PROFITS, ARISING OUT OF OR IN ANY WAY RELATED TO THE USE OF THE RACI CHANGE MANAGER PLATFORM (INCLUDING ANY INFORMATION, PRODUCTS, OR SERVICES ADVERTISED IN, OBTAINED ON, OR PROVIDED THROUGH THE SITES), WHETHER BASED IN CONTRACT, TORT, STRICT LIABILITY, OR OTHER THEORY, EVEN IF THE RACI CHANGE MANAGER PARTIES HAVE BEEN ADVISED OF THE POSSIBILITY OF DAMAGES. CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU. IN NO EVENT SHALL OUR TOTAL LIABILITY TO YOU FOR ALL DAMAGES, LOSSES AND CAUSES OR ACTION WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE) OR OTHERWISE EXCEED THE AMOUNT PAID BY YOU TO US, IF ANY, OR $50 (WHICHEVER IS LESS) FOR ACCESSING OR PARTICIPATING IN ANY ACTIVITY RELATED TO USE OF THE RACI CHANGE MANAGER SERVICE. YOU AGREE TO DEFEND, INDEMNIFY, AND HOLD HARMLESS THE RACI CHANGE MANAGER PARTIES FROM AND AGAINST ANY AND ALL LIABILITIES, CLAIMS, DAMAGES, EXPENSES (INCLUDING REASONABLE ATTORNEY'S FEES AND COSTS), AND OTHER LOSSES ARISING OUT OF OR IN ANY WAY RELATED TO YOUR BREACH OR ALLEGED BREACH OF THESE TERMS. RACI CHANGE MANAGER RESERVES THE RIGHT, AT OUR OWN EXPENSE, TO EMPLOY SEPARATE COUNSEL AND ASSUME THE EXCLUSIVE DEFENSE AND CONTROL OF ANY MATTER OTHERWISE SUBJECT TO INDEMNIFICATION BY YOU.
12. NOTICE AND PROCEDURE FOR CLAIMS OF COPYRIGHT INFRINGEMENT
RACI Change Manager P/L
Balwyn East 3103 Australia
13. GENERAL INFORMATION